🛍 Orders & Payments
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and other secure methods depending on your country.
Is my payment secure?
Yes! All payments are protected by SSL encryption to ensure a 100% secure transaction.
Can I change or cancel my order after purchase?
We process orders quickly, so if you wish to change or cancel your purchase , please contact us immediately at infosoulweaveoff@gmail.com . If the order has already been shipped, we will not be able to cancel it, but you will be able to make a return.
🚚 Shipping & Delivery
What are your delivery times?
Our delivery times vary depending on your location:
- France & Europe : 5 to 10 working days
- North America : 7 to 12 business days
- Other regions : 10 to 15 working days
We work with reliable carriers to ensure fast and secure delivery .
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number to track your package in real time.
Do you ship internationally?
Yes, we deliver worldwide !
What should I do if my package is lost or delayed?
If your package seems lost or has not been delivered within the estimated time, contact us at infosoulweaveoff@gmail.com , we will find a solution.
📦 Returns & Exchanges
Can I return a product if I am not satisfied?
Yes! You have 14 days after receipt to return your jewelry if it does not suit you. The product must be in its original packaging and in perfect condition .
Are returns free?
Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
How to make a return or exchange?
Email us at infosoulweaveoff@gmail.com with your order number and the reason for the return. We will guide you through the process.
💎 Products & Quality
Is your jewelry water resistant?
Our jewelry is designed with high-quality materials . Some models are waterproof , but to preserve their shine, we recommend avoiding prolonged exposure to water and chemicals.
What materials do you use?
We use quality alloys, stainless steel, 18K gold plating and 925 silver , depending on the model. Each product sheet details the materials used.
How do I care for my jewelry?
- Avoid contact with water, perfumes and chemicals
- Store them in a dry place, away from humidity
- Clean them gently with a soft cloth to preserve their shine
🤝 Customer Service
How to contact you?
Our team is available at infosoulweaveoff@gmail.com and will respond to you within 24 to 48 hours .
Do you offer collaborations with influencers?
Yes, we love collaborating with content creators! Email us to discuss.
Why choose Soulweave?
💎 Ultra trendy & affordable jewelry
🌍 A brand committed to social causes
📦 Fast shipping & secure tracking
💖 Premium quality without compromise
Do you have any other questions? Contact us, we're here to help! 😊